Privacy Policy

This policy explains what personal information Valendris LLC ("Vecterra", "we") collects when you use vecterra.dev, the account service at api.vecterra.dev and the Vecterra desktop client, and what we do with it.

What we collect

• Account information: your email address and your password. Passwords are stored only as a one-way hash; we cannot read them.
• Billing information: Stripe processes payments. We receive your Stripe customer and subscription identifiers, subscription status and renewal dates. We never receive your full card number.
• Computer authorization: when you sign in from the client, we store a device key created on your computer, your computer's name and the times of authorization and renewal.
• Running scripts: while a script runs, the client sends a random identifier for each game character, the character's display name as shown in the client, and when each run starts, renews and stops. This is what your dashboard's connection list shows and how the running-script limit works.
• Discord (optional): if you link Discord, we store your Discord user ID and username so we can give you your member role.
• Technical information: IP addresses and request details in server logs, used for security, rate limiting and troubleshooting.
• Support: anything you send us on Discord or by email.

What we do not collect

The client does not send us your game account passwords or Jagex sign-in details; game sign-in happens directly between your computer and Jagex. Your gameplay, scripts and in-game screens stay on your computer. We do not use advertising or analytics trackers, and we do not sell your personal information.

How we use it

• to provide your account, membership, computer authorization and running-script limits;
• to process payments and manage your subscription;
• to send account emails such as email confirmation, password resets and billing notices;
• to give and remove Discord member roles;
• to provide support, prevent abuse and keep the Service secure;
• to meet legal and accounting obligations.

Who processes it for us

• Heroku (Salesforce): hosts the account service and its database in the United States.
• Cloudflare: hosts the website, provides DNS and protects traffic.
• Stripe: processes payments under its own privacy policy.
• Resend: delivers account emails.
• Discord: community, support and member roles, under its own privacy policy.

We may also disclose information if required by law, or to protect our rights, members or the Service.

Cookies

The account service uses only the cookies it needs to work: a session cookie that keeps you signed in and a security cookie that protects forms. There are no advertising or tracking cookies.

How long we keep it

We keep account information while your account exists. Running-script records are short-lived and removed after they expire. Billing records are kept as long as tax and accounting rules require. Server logs are kept for a limited time. When you ask us to delete your account, we delete or anonymize your information except where we must keep it by law.

Your choices and rights

You can update your password and unlink Discord from your dashboard, and cancel your membership at any time. You can ask us for a copy of your information, to correct it or to delete your account by contacting us at the address below. Depending on where you live (for example California, the EU or the UK), you may have additional rights, and we will honor them as the law requires.

Security

We protect your information with encryption in transit, hashed passwords, device-bound authorization and limited access. No method of storage or transmission is completely secure.

Children

The Service is not intended for anyone under 18, and we do not knowingly collect information from children.

Changes

We will post updates to this policy here and change the date above. If a change is significant, we will also tell members by email or on Discord.

Contact

Privacy questions or requests: support@vecterra.dev.