Refund Policy

Cancelling

Cancel from your dashboard under "Manage billing". Access continues until the end of the current billing period. Your subscription will not renew.

Refunds

Payments are non-refundable, including for partly used billing periods, except in these cases:

• Billing errors: if you were charged twice, charged the wrong amount, or charged after you cancelled, we will refund the incorrect charge.
• Access we ended without cause: if we end your membership when you have not broken our Terms, we will refund the unused part of your current period.
• Where the law requires it.

Refunds are not given for game account restrictions or bans, for scripts that are temporarily unavailable after game updates, or for periods you did not use.

How to ask

Contact us within 30 days of the charge at support@vecterra.dev or open a support ticket on Discord, with the email address on your account and the date of the charge. Approved refunds go back to the original payment method, usually within 5 to 10 business days.

Disputes

Contact us before disputing a charge with your bank. Your membership is suspended while a payment dispute is open.